One of my increasingly irritating pet peeves is this: In order to do my business with banks, government agencies or online stores, I must talk to robots. When I had post-op pain last week, I tried to call the advice nurse. I had to sit through several options and sub-options that didn’t address my problem. There was no “if you’re in pain from post-op surgery and would like to talk to a “living” nurse, please press ‘7’.” Instead the robot only allowed me to choose the ambiguous “press 4, for ‘other’.” It’s the same with all business now. I understand it’s just their way of screening calls.
So you’ll appreciate how pleased I was the other day when I called the Napa County Recorder’s office and a “live” person answered the phone. She then transferred me to another “live” person who answered all my questions and then (shock!) asked: “is anything else I can help you with?” It has been a long time since I called an agency where someone actually picked up the phone.
In all of this, I’ve been thinking “Aren’t you glad we don’t have to go through angels or intermediaries to speak with God?” What’s more, aren’t you glad that God doesn’t use something like “caller ID” to screen his calls? Amazingly, the God of the universe answers when you call. “I am praying to you because I know you will answer, O God” (Psalm 17:6 NLT).